Dear Applicants ,
Greetings From Converse !!!
Candidate should have handled 200+ FTE business in inbound/outbound processes in BPO
Should be working as a manager in similar business for at least one year
Manage day to day overall operational execution to enhance cost control, profitability, quality, productivity and efficiency throughout the company's operations departments.
Full accountability for identification of operational issues resulting from quality audits and/or Voice of the Customer as well as accountability for systemic issue resolution
Work with Client Relations leadership end to ensure delivery as per SLA commitments, responsive to the changing needs of our customers and proactively improving productivity and quality levels
Develop and coach a strong and cohesive operations leadership team. Assure all hourly employees receive the proper training, feedback and support to achieve their objectives and deliver on customer requirements.
Build, develop and manage operations leadership team capable of carrying out needed operations strategies while improving employee relations and retention.
Assure master production schedule is coordinated with all support departments and integrated with the overall company's transaction/volume expectations.
Construct detailed business cases and financial models and accompanying executive presentations for proposed operations improvement initiatives.
Facilitate the development and implementation of metrics/reports to measure the success of business improvement initiatives.
Oversee operations budget & work with Finance Controllers to ensure compliance with organizational expenditure requirements.
Possess strong management, organizational, planning and interpersonal and communication skills with the ability to manage multiple priorities
Review performance achievement & targets with a team of Managers and AMs providing strategic guidance to ensure service delivery.
Ensuring timely preparation and review of goals and development plans for direct reports.
Ensuring accurate handling and completion of progress reviews on performance and development plans within agreed timescales and provide ongoing feedback
Call : 9001000080
KeySkillsAdministration,BPO,Call Center,Customer Service,Customer Support,Hiring management,Human Resource Management,Recruiter management,Staffing management,Team management,Telemarketing
Converse Placement Services is the pioneer of organized recruitment services in India. Over the years, we have acted as preferred recruitment partners to multinationals and leading Indian businesses to emerge as the leading recruitment brand nationally.
Rs.400000 - Rs.800000
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