Job Details

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Job Description

 We are hiring for  Service desk Associate - international voice

 

Location : Bangalore

Experience :. 0-1 yrs.

CTC : Upto 3.5 LPA

 

Job Summary :

 

· Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.

· Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.

· Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.

· Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)

· Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.

· Complete assigned tasks accurately and within required customer assigned Service Level Agreements.

· Utilize resources to manage transactions, escalating issues appropriately.

· Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.

· Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.

· Display professional, positive, and courteous phone etiquette.

· Resolve caller's issue accurately and efficiently to minimize call backs.

· Understand and proactively addresses user's concerns, identifying the root of the issue.

 

Skills & Qualifications:

·         Candidate with excellent communication skills.

·         Fair understanding of android and iOS phones is preferred

·         Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays

·         Computer literate

·         Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) troubleshooting is an added.

 

 

Education:

 

Any graduate/undergraduate(12th / Diploma-12+3)

BE/B.Tech are not eligible

 

 

Interview Procedure : Virtual Interview.

Helpline Number:

 Nilu : 98878471445

To apply: ayushi@conversejob.com

 

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 All the Best,

 Converse Hiring Team.

KeySkills

Excellent Communication,Excellent Communication Skills