Converse Placement Services India Pvt. Ltd.
Converse Placement Services India Pvt. Ltd. 000000000 abc@gmail.comJob Description
Job Openings:
Role – SME (Voice support)
Skillset - GCP and IICS ETL processes
Experience – 3+ Years
Location – Pune
Shift timing- Rotational 24x7 shift
Weekly off - Rotational
CTC – up to 10LPA
· Should have 3-6 years of experience in IICS ETL processes and in GCP Big Query, data warehouse concepts, data integration concepts, and cloud-based data platforms.
· Experience in batch process monitoring for IICS jobs, workflows, and integration tasks to ensure smooth operation and promptly address any issues or failures.
· Experience in troubleshooting common issues and alerts in IICS and experience in troubleshooting common issues and alerts in GCP BigQuery
· Experience in using Control-M (Tivoli/ any other Scheduling tool) to monitor and publish execution status and load completion status notifications.
· Experience in initial diagnosis of job failures, log analysis, understand the issues, and try to first level fix and trigger the job.
· Good knowledge of GCP BQ/SQL queries to analyze data and assist in troubleshooting data-related issues.
· Provide 24/7 support coverage and respond promptly to critical incidents.
· Support batch operations to ensure data delivery within defined SLA.
· Escalate issue to L2 team if resolution support required.
· Experience in Incident management tool (Service now, Cherwell etc.) to support regulation of batch maintenance activities.
· Good communication skills English.
Team Converse
KeySkills
BPO,data warehouse,ETL,GCP,IICS,International Voice,International Voice Call,Technical Service,Technical Support,VoiceFunctional Area
BPO,Technical Support / HelpdeskJob Overview
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Offered Salary
Rs.600000 - Rs.1000000 -
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Designation
SME (Voice support) -
Industry
BPO / Call Centre -
Experience
3 - 7 Years
Job Location
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