Converse Placement Services India Pvt. Ltd.
Converse Placement Services India Pvt. Ltd. 7737776999 rida@conversejob.comJob Description
We are hiring for Specialist Tech Engineer- Service desk.
Location: Pune
Experience: 4+ yrs.
CTC: Upto 10 Lpa
Job Summary:
Candidates with a minimum 4-5 years of Service Desk experience – Those with technical knowledge and Remote Desktop Management with excellent English speaking skills and willing to work in rotational shifts.
· Effective Business Communication
· Communication in neutral accent over phone
· Operating the computer, OS and Knowledge base navigation
· Use of Ticketing tool
· Account Management / Password reset
· Active listening and probing skills
· Level 1 and 1.5 technical troubleshooting
· Analytical skills
· Remote desktop skills
Years of Experience Needed:
Candidates with a minimum 4-5 years of Service Desk experience.
Technical Skills:
· Experience in a large organization call handling, knowledge navigation, troubleshooting on a large-scale help desk environment
· Working knowledge of ITIL methodologies, such as Incident, Request& Problem management
· Working technical knowledge of current protocols, operating systems, and standards.
· Knowledge of all software applications used within the organization
· Able to operate effectively in a team environment with both technical and non-technical team members
· Able to operate with minimal supervision
· Able to manage time effectively, set priorities appropriately and holding accountability.
· Able to operate within customer standard operating procedures
· Hardware knowledge for Desktop & Laptop, with Windows OS ver 10
· Knowledge in Office 365
· Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
· Record interaction using ticket tool with proper classification
· Perform account unlock/password reset as per defined process
· Dispatch tickets to support groups post gathering required information
· Refer Knowledge base and perform troubleshooting as per defined process
· Follow up and closure of incidents to ensure customer satisfaction
· Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
· Excellent verbal and written communication skill in English Languages
· Self-motivating, proactive and a team player
· Able to operate effectively in a team environment with both technical and non-technical team members
· Effective communication with excellent probing skills
Non-Technical Skill:
· Address user tickets regarding hardware, software and networking
· Walk customers through installing applications and computer peripherals
· Ask targeted questions to diagnose problems
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting
· Customize desktop applications to meet user needs
· Record technical issues and solutions in logs
· Direct unresolved issues to the next level of support personnel
· Good in communication
· Positive energy
· Positive attitude
· Self-learner
Certification:
· Good if Any
INTERVIEW PROCEDURE: VIRTUAL INTERVIEW.
HELPLINR NUMBER:
Rida : 7737776999
To apply: rida@conversejob.com
Refer your Friends- Help Us Catch A Rising Star!
To know more about job openings please visit @ www.conversejob.com
All the Best,
Converse Hiring Team.
KeySkills
active directory,BPO,Desktop support,Incident Management,International Voice,International Voice Call,it helpdesk,ITIL,service desk,Service now,Tech Support,Technical Support,TROUBLE SHOOTING,Troubleshooting,TSE,TSR,VoiceFunctional Area
Technical Support / HelpdeskJob Overview
-
Offered Salary
Rs.800000 - Rs.1000000 -
-
Designation
Specialist Tech Engineer- Service desk -
Industry
BPO / Call Centre -
Experience
4 - 7 Years
Job Location
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